Linssen Yachts launches new Customer Service Portal for optimal support

Focus on customer benefits
The Customer Service Portal has been designed to take as much work off owners’ hands as possible and ensure that every service request is handled smoothly.

1. Efficient processing thanks to a centralised structure
   With thousands of Linssen yachts delivered over the past few decades, a structured service approach is essential. The new portal ensures that enquiries are automatically routed to the right member of staff and dealt with more quickly.
2. Submit a service request quickly and easily
   With a personal account, customers can enter all the relevant details straight away. This ensures that the enquiry is recorded fully and clearly from the outset, which makes follow-up much smoother.
3. Always have access to all the information about their yacht
   All communication relating to each service request is clearly organised in one place. Customers no longer need to search for previous emails or documents – everything is grouped together in a logical and chronological order.
4. Transparent monitoring and up-to-date status updates
   The system keeps a precise record of the steps taken and the current status. Customers always know exactly where they stand.
5. Part of Linssen’s high-quality warranty and after-sales service
   As the owner of a Linssen motor yacht, you are welcome to use our service portal. Whether your yacht was purchased new or second-hand from Linssen Yachts or an authorised dealer, or acquired elsewhere, we offer every Linssen owner access to professional support and service in line with the shipyard’s standards.

Extensive telephone support for customers during the warranty period
We offer an additional service to owners of Linssen yachts that are still under warranty, or that have been delivered from our shipyard in Maasbracht within the last three months. In addition to our standard availability on weekdays, we are also on hand to assist you at weekends or on public holidays in urgent situations.

A new step in customer-focused service
“Linssen yachts often remain in service for decades, and owners rely on prompt and expert support,” says Ruud Reijnders (After Sales Engineer) at Linssen Yachts. “With this portal, we are streamlining our processes and making it easier for customers to submit queries, maintenance requests or parts orders. The customer comes first, and this system helps us to deliver on that every day.”